Q: HOW DO I VIEW A ROOM / HOUSE?
Tenanted rooms/houses are not always available for viewings.
Q: HOW DO I BOOK A ROOM?
The following is included in the room fee, please make sure you are satisfied with our offer. Extras can’t be requested after the fact.
- Digs applications are handled slightly differently to the Campuses applications, due to group bookings. MySpace will inform you when to apply and for which building to apply.
- Applications are done online following the Apply prompts.
- Set up a profile on the portal (this includes a clear head & shoulders profile photo).
- Pay your monies (admin fee & deposit).
- You will be informed once your application is a) accepted and b) compliant.
- The lease is done electronically, you will receive an email to sign (resident & guarantor each receive a link, please sign individually and as soon as possible after receipt of the email)
- Your lease will be complete once all parties’ have signed.
Q: WHO COMMUNICATES WITH WHOM?
MySpace communicates with the resident. Residents can either email MySpace on hello@myspaceres.co.za or Whatsapp. Please clearly state in your message your full name, unit number and building you reside in.
For ease of communication regarding maintenance in particular, residents can log a maintenance request on the portal (go under My Room).
We are not able to communicate with parents as well as the residents and we ask that parents encourage the resident to communicate with MySpace.
Q: CAN I REQUEST TO MOVE TO ANOTHER ROOM AFTER I HAVE MOVED IN?
No moving to another room can be done in the first 3 (three) months of the lease period. There is a R1,000 admin fee for a new lease.
You can go on a waiting list for another room type and will be offered a room when/if one that you would like comes available.
You can go on a waiting list for another room. No moving of rooms without the approval of MySpace.
Q: MAY I HAVE VISITORS
Sure, but there are a few rules in place to protect everyone.
You’re responsible for your guest’s behaviour while they’re visiting.
There are visitors’ hours in alignment with our quiet times and it is preferred that you entertain your visitors in the common area of the building.
Q: WHAT ARE THE MYSPACE CONDUCT RULES?
You will find the Conduct Rules in the Lease Agreement and on the student portal.
Q: CAN I UPGRADE ANY OF THE FACILITIES?
You’re welcome to upgrade the Wi-Fi at your own cost.
Q: WORRIED ABOUT SAFETY?
Your house has an 8-line electric fence, linked to security services and you have direct comms via a WhatsApp group. Clear Bars at all opening windows.
Q: WHAT IF I CAN’T GET INTO MY ROOM?
You can contact security. You’ll find the number under Emergency Numbers.
Q: HOW DO I REPORT MAINTENANCE ISSUES?
You can log a maintenance request via the MySpace Portal.
Q: WHAT DO I DO IN THE EVENT OF AN EMERGENCY?
Security: (021) 887-4777 (ABC Security)
Operations & Maintenance: 064 902 8422
Ambulance: 10177
Fire & Rescue: 10111
ER24: 084 124
Netcare 911: 082 911
Community Medics (free): 087 230 0404
Police: 10111
Rape Crisis: 021 447 9762
Suicide Helpline: 0800 567 567
Stellenbosch Mediclinic: 021 861 2000
Stellenbosch Hospital: 021 887 0310
Q: ENJOY CLEAN LIVING?
We include a bi-weekly cleaning service for the communal areas and once a week for your crib. House is fitted with a Speed Queen washing machine & drying yard. Residents are to maintain / clean their own appliances & dishes.
Q: STAYING CONNECTED IS IMPORTANT, RIGHT?
With free Wi-Fi, staying on top of socials should be easy (also useful for studies). T&Cs apply and individual upgrades available on quote basis.
Q: WHAT ABOUT MY CAR AND/OR BICYCLE?
One parking per tenant included in the room rental. Bicycle racks are fitted.
Q: WHAT’S IN THE ROOM?
Rooms are provided with the items as listed on the room rates document.
No additional items are permitted to be added, including the addition of furniture and major appliances. No swopping of items will be permitted. Rooms are let on an ‘as is’ basis.
Q: WHAT’S IN THE KITCHEN?
- Oven & hob
- Extractor fan
- Microwave
- Fridge/freezer
Q: WHAT DO I BRING?
- Bedding / linen (including mattress protector)
- Bathroom goodies
- Kitchen smalls (pots/pans/crockery/cutlery – please note this will be shared with other occupants of the house
- Maximum 4 (four) air-fryers permitted per house
- Loadshedding light option
- Up to 2kW trolley Invertor
Q: WHERE DO I STORE MY SPORT EQUIPMENT?
We do not offer storage facilities for your sports equipment. Please arrange to store offsite.
Q: WHO APPLIES?
The resident (student) applies and completes their information. Please ensure that the correct email address and contact number is captured for the resident and the guarantor (the same email address CANNOT be used for both).
Q: WHAT DO I PAY WITH MY APPLICATION?
You’ll pay a non-refundable application fee. If we’re not able to offer you accommodation, we’ll refund the fee.
Q: HOW DO I KNOW MY APPLICATION HAS BEEN RECEIVED?
Our system is electronic; the applicant will be receiving confirming your application has been submitted / received. You will be guided throughout the process regarding setting up a profile and uploading the supporting documentation, up and to and including signing the electronic lease.
Q: MY APPLICATION WAS SUCCESSFUL, WHAT’S NEXT?
We will confirm whether the room type applied for is available. We will assign a room and initiate the electronic lodging agreement (which then needs to be signed by both the resident and the guarantor). The link to sign the lease is emailed to the resident AND guarantor and each party is to sign the lease separately from each other.
Your room is secured after you have paid the deposit and first payment due.
Q: HOW DO I SECURE A PARTICULAR ROOM?
The quickest way to ensure you get your preferred room type is to send in all the necessary documents when requested, sign the full lodging agreement and make the necessary payments.
Prospective residents may choose a unit type. MySpace allocates rooms/units based on availability.
Q: HOW DO I KNOW WHICH ROOM I HAVE BEEN ALLOCATED?
We’ll be in contact to let you know if we are not able to allocate the room type applied for and we will offer alternatives.
Q: TIPS FOR SECURING A ROOM
We encourage you to apply as soon as possible. We open applications from June in the year preceding the year of study.
Q: WHAT ADDITIONS DO I APPLY FOR?
Anything other than what MySpace supplies, must be applied for.
Each room is supplied with marked furniture and no swopping of said furniture is permitted.
Q: WHAT ARE THE PAYMENT TERMS?
Please refer to 2024 payment terms or the 2025 payment terms document.
Q: WHEN IS MY FIRST RENTAL PAYMENT DUE?
Refer to the 2024 payment terms or the 2025 payment terms document.
Q: HOW DO I PAY?
Payment is done by EFT to the banking details that we can send by email, or you can wait for an invoice and then pay immediately.
Q: EXTRAS I NEED TO BUDGET FOR?
Prepaid electricity and water usage.
Q: WHY IS IT IMPORTANT TO BOOK A CHECK-IN DATE?
We need to connect you to the biometric system to ensure you have access to the building and an inspection of the room is to be done. Setting you up for your new building takes time, book your slot well in advance so we know when to expect you.
Q: HOW TO BOOK YOUR CHECK-IN:
Please book your check-in on your MySpace Portal. Need to change your check-in slot? Email hello@myspaceres.co.za with the details of your booking.
Q: WHEN CAN I CHECK IN?
We look forward to welcoming you from 15 January.
Please note that pre-booked check-ins are only done during working hours, during the week. No weekends check ins are permitted.
Q: WHEN DO I NEED TO CHECK OUT?
Prior to or on the termination date in your Lodging Agreement.
Q: HOW DO I SCHEDULE A CHECK-OUT INSPECTION?
Book the check-out inspection on the MySpace portal. If you book a date and then need to change it, please email hello@myspaceres.co.za
Q: WHY DO I NEED TO ATTEND A CHECK-OUT INSPECTION?
A joint inspection with MySpace is needed to ensure that both parties are represented.
Q: WHEN WILL MY DEPOSIT BE REFUNDED?
Once your check-out inspection has been signed off, your deposit will be refunded within 21 working days after the termination date of your Lodging Agreement, or in a reasonable time thereafter.
Q: I LOVE LIVING AT MYSPACE, HOW DO I APPLY FOR THE FOLLOWING YEAR?
We will communicate with the resident when re-applications are open.
Terms & Conditions will apply.
