FAQs

Isa House Pretoria is a female-only student residence for students attending eligible tertiary institutions in Pretoria.

It is designed to give female students a safe, comfortable and supportive place to live while they focus on their studies and enjoy everything student life has to offer.

Isa House is located in the Lynnwood area of Pretoria, at 408 Lynnwood Road, with the entrance on Rosemary Road.

The residence is conveniently situated close to the University of Pretoria, public transport routes, shopping centres, restaurants, medical facilities and other everyday essentials.

No. Students attending other eligible tertiary institutions may also apply, provided they meet the residence’s admission requirements.

Yes. Isa House is a female-only student residence.

The residence provides a shared living environment specifically for female students, with communal spaces designed to encourage connection, independence and a strong sense of community.

Isa House is approximately 3 km from the University of Pretoria, making it a convenient option for students studying at UP.

The residence is also located close to public transport routes, making it easier to get around Pretoria.

Isa House has on-site house mother to help create a safe, welcoming and well-managed environment for students.

Isa House is more than just a place to stay.

It’s a place to meet new people, make friends, learn to live independently and create your own student experience.

With shared communal spaces, self-catering facilities and a community of other female students around you, Isa House gives you the freedom to make the space your own while knowing you’re part of a wider student community.

Students have access to the gym facilities at the residence, giving you opportunities to take a break from studying and keep active.

Yes. Isa House has communal spaces where students can relax, socialise, study and spend time outside their rooms.

The shared spaces are an important part of the residence experience, giving you opportunities to meet other students and build friendships.

Secure parking is available at the residence, subject to availability and the applicable terms and conditions.

Yes. Your safety is a priority at Isa House.

The residence has security measures in place to help create a safe and secure living environment for students, including controlled access and security monitoring.

Yes. Isa House is a self-catering residence. No meals will be provided.

We are currently developing kitchens in the communal areas, giving students the space and facilities they need to prepare their own meals.

This means you can cook what you want, when you want, while also enjoying the social side of sharing a communal kitchen with other students.

Isa House offers shared and single room options.

Shared rooms are open-plan bedrooms shared by two students, while single rooms give you your own private bedroom.

All rooms are semi-furnished, giving you the essentials while still allowing you to make your space feel like your own.

Rooms are semi-furnished with essential student furniture.

The exact furniture provided may vary depending on the room type, but students can expect the basics needed for studying, sleeping and storing their belongings.

Students should bring their own bedding and personal items.

Yes. The kitchens will be located in the communal areas and will be shared by students living at the residence.

They are being developed to give students a practical space to prepare meals while encouraging a sense of community within the residence.

Certain appliances may be permitted, while others may be restricted for safety and practical reasons.

Students should check the latest residence rules before bringing electrical appliances or cooking equipment into the residence.

Yes. WiFi is available at the residence, helping you stay connected whether you’re studying, attending online classes, streaming or keeping in touch with friends and family.

If you’re planning to study at a tertiary institution in Pretoria, you can apply for accommodation at Isa House, subject to availability and the residence’s admission requirements.

You can click on the “apply now” button on the website or simply call 021 007 0559 and our team will assist you.

Yes, My Space offers a sibling discount for families with multiple children residing with us. The discount is applied as follows:

• Child 1: 0% discount
• Child 2: 5% discount
• Child 3: 7.5% discount

Laundry facilities are available for students’ use, making it easy to take care of the everyday essentials while living away from home.

Water and electricity are included as part of the accommodation, subject to the residence’s applicable terms and conditions.

Cancellation Policy 
When lodger cancels after payment 1 but before 1 September (the year before lease commencement) 
Cancellation Penalty: No cancellation penalty is applicable
Administration Fee: R3,500.00 – non-refundable
Refund: Only the balance of the payments received are refundable after the deduction of the Administration Fee.

When the lodger cancels after 1 September but before 1 December (The year before the lease commencement) 
Cancellation Penalty: R5,000.00
Administration Fee: R3,500.00 – non-refundable
Refund: Only the balance of payments are refundable after the deduction of the Cancellation Penalty and Administration Fee.

Prior to the commencement date of the accommodation agreement 
Cancellation Penalty: R5,000.00- if the lodger finds a suitable replacement (vetted by My Space) for the contracted Accommodation Period.
After the commencement date of the accommodation agreement 
Cancelation Penalty: R5,000.00- If the lodger finds a suitable replacement (vetted by My Space) for the contracted accommodation period.
If not:
– 20- calendar day notice period will be payable
– 50% of the remaining total annual rental fees (after notice period)
Administration Fee: R3,500.00 – non-refundable
Refund: Only the balance of the payments received is refundable after deducting the Cancellation Penalty and the Administration Fee

@Paradys has dedicated open parking and covered parking.
@Dorp has dedicated covered parking.
@Drostdy has dedicated basement parking.

All at an additional charge.

Our cleaning professionals will ensure your floors, walls, bathroom and surfaces are cleaned with care, each week. Personal items (linen & dishes) are to be attended to by the Resident.

A resident may request additional cleaning at their own cost from the My Space service provider only.

All  My Space Residence have a well-equipped in-house gym.

You are responsible to sign for your own deliveries, My Space cannot accept responsibility for 3^rd party deliveries

Yes, you need to move out before or on your lease end date. My Space utilises the time between leases (15 December to 15 January) for maintenance and deep cleaning.

Security: 021 887 4777 (ABC Security)
Operations and General Maintenance: Your building manager
Ambulance: 10177
Fire & Rescue: 10111
ER24: 084 124
Netcare 911: 082 911
Community Medics (free): 087 230 0404
Police: 10111
Rape Crisis: 021 447 9762
Suicide Helpline: 0800 567 567
Stellenbosch Mediclinic: 021 861 2000
Stellenbosch Hospital: 021 887 0310

You can log a maintenance request via the MySpace Portal.

You will find the Conduct Rules in the lease. Should you wish to review the Conduct Rules, please request this by emailing hello@myspaceres.co.za

Sure, but there are a few rules in place to protect everyone. You’re responsible for your guest’s behaviour while they’re at My Space. There are visitors’ hours in alignment with our quiet times, and it is preferred that you entertain your visitors in the ample sized common areas of the building.

My Space communicates with the resident. Residents can either email My Space on hello@myspaceres.co.za or call 0210070559. Please clearly state in your message your full name, unit number and building you reside in.

For ease of communication regarding maintenance in particular, residents can log a maintenance request on the student portal.

Should you have an enquiry about your application, wanting to apply or any other sales relates queries please contact applications@myspaceres.co.za or WhatsApp 0773650602.

We are not able to communicate with parents as well as the residents and we ask that parents encourage the resident to communicate with My Space.

Our lease period starts on 15 January and ends on 15 December.

No moving to another room can be done in the first 3 (three) months of the lease period.

You can go on a waiting list for another room type and will be offered a room when/if one that you would like comes available. Moving of rooms is at the discretion of My Space.

My Space is so much more than just accommodation. My Space gives you community and independence, and at the same time offers great security. It’s an opportunity to make new friends and enjoy living in style, in Stellenbosch!

DROSTDY:

The Solo
The Solo Premium
The Solo Bunker
The Duo
The Crew
The Crew Premium
The Twin

DORPSTREET:

The Solo
The Duo
The Trio
The Trio Premium
The Crew
The Crew Premium
The Twin

PARADYS:

The Solo
The Duo
The Trio
The Trio Premium
The Twin
The Bunker

THE SOLO

For the unique and independent.

The Solo is a 24m² studio unit with a queen-sized bed, cupboards, en-suite bathroom and kitchenette, and is suitable for 1 resident. No sharing permitted.

THE SOLO PREMIUM 

For the unique and independent.

The Solo is a 24m² studio unit overlooking the gorgeous courtyard with a queen-sized bed, cupboards, en-suite bathroom and kitchenette, and is suitable for 1 resident. No sharing permitted.

THE SOLO BUNKER (Drostdy only)

For the unique and independent.

The Solo Bunker is a 24m² studio unit with a single loft bed with spacious built-in desk, 2-seater couch, desk, cupboards, en-suite bathroom and kitchenette, and is suitable for 1 resident. No sharing permitted.

THE DUO

Need your own space but enjoy having a flatmate?

The Duo is a 48m², 2 private bedroom unit with either a Double Bed or Loft Bed with en-suite bathrooms, a desk, cupboard, a shared kitchenette and is suitable for 2 residents.

THE CREW

Bigger is better and first prize is your own private room with flatmates that get your vibe. The Crew is approximately a 92m², 4-bedroom unit, each bedroom with either a single bed or ¾ bed, desk, cupboards, and en-suite bathroom, the 4 residents share the living area and kitchenette.

THE CREW PREMIUM (Drostdy) 
Bigger is better and first prize is your own private room with flatmates that get your vibe. The Crew is approximately a 92m², 4-bedroom unit, each bedroom with either a single bed or ¾ bed, Stunning big window, desk, cupboards, and en-suite bathroom, the 4 residents share the living area and kitchenette.

THE CREW PREMIUM (Dorp) 
Bigger is better and first prize is your own private room with flatmates that get your vibe. The Crew is approximately a 92m², 4-bedroom unit, each bedroom with either a single bed or ¾ bed, desk, cupboards, and en-suite bathroom, the 4 residents share the living area, balcony and kitchenette

THE TRIO

Tired of going Solo? Don’t stress, with the Trio you can share with friends and still have your own space.

The Trio is a 74m, 3-bedroom unit. Your private bedroom has a 3/4 bed, a desk, cupboards and en-suite bathroom, the 3 residents then share the living area and kitchenette.

THE TRIO PREMIUM
The Trio is a 74m, 3-bedroom unit. Your private bedroom has a double bed, a desk, cupboards and en-suite bathroom, the 3 residents then share the living area and kitchenette.

THE TWIN

Love the idea of sharing a room with your bestie?

The Twin is a 24m², 1 bedroom unit with 2 single beds, 2 desks, cupboards, a shared bathroom and kitchenette, and is suitable for 2 residents.

THE BUNKER 

Love sharing with your bestie?

The Bunker is a 24m² studio unit with 2 single loft beds with spacious built in desks, cupboards, a shared bathroom and kitchenette, and is suitable for 2 residents

Tenanted rooms are not always available for viewings.

Go to our Contact page scroll down and ask to view a room, all tenants require a minimum of 48 working hours’ notice, so you can view their room.

The My Space Team will gladly assist and explain how the Accommodation Agreement and the cancellation penalty and/ or refunds apply to your specific circumstances.

Official proof from the university confirming that admission was not granted.

Yes. If your application to the university is unsuccessful, you may qualify for a refund in terms of the applicable cancellation provisions. The reservation fee will be refunded, less an administration fee of R3,500. The first payment will be refunded in full.

To qualify for the refund, you must submit an official rejection letter issued by the university confirming that your application was unsuccessful. The rejection letter must be emailed to applications@myspaceres.co.za  by 30 October 2026.

Please note that failure to provide the required supporting documentation by this date may affect your eligibility for a refund.

If your application is unsuccessful, please submit official proof of the outcome to My Space as soon as possible. Your cancellation request will then be reviewed in accordance with the Accommodation Agreement and Annexure C.

Yes. Accommodation reservations are confirmed once the required reservation payment has been received. Due to limited room availability and high demand, accommodation reservations are often secured before final university admission outcomes are released.

Yes, My Space offers a sibling discount for families with multiple children residing with us. The discount is applied as follows:

• Child 1: 0% discount
• Child 2: 5% discount
• Child 3: 7.5% discount

Accommodation demand and university admission timelines do not always align. Reservation payments enable My Space to allocate and hold a room for a student while admission processes are being finalised.

Official proof from the university confirming that admission was not granted.

No. The Administration Fee is non-refundable.

No. An unsuccessful admission outcome does not automatically result in the forfeiture of all monies paid. The applicable refund position will depend on the timing of the cancellation and the provisions of Annexure C.

Yes. If your application to the university is unsuccessful, you may qualify for a refund in terms of the applicable cancellation provisions. The reservation fee will be refunded, less an administration fee of R3,500. The first payment will be refunded in full.

To qualify for the refund, you must submit an official rejection letter issued by the university confirming that your application was unsuccessful. The rejection letter must be emailed to applications@myspaceres.co.za  by 30 October 2026.

Please note that failure to provide the required supporting documentation by this date may affect your eligibility for a refund.

We will communicate with the resident when re-applications are open.

Terms & Conditions will apply.

Once your check-out inspection has been signed off, your deposit will be refunded within 21 working days after the termination date of your Lodging Agreement.

A joint inspection with MySpace is needed to ensure that both parties are represented.

Prior to or on the termination date in your Lodging Agreement.

We look forward to welcoming you from 15 January.

Please note that pre-booked check-ins are only done during working hours, during the week. No weekends check ins are permitted.

Please book your check-in on your My Space Portal. Need to change your check-in slot  Email hello@myspaceres.co.za with the details of your booking.

We need to connect you to the biometric system to ensure you have access to the building and an inspection of the room is to be done. Setting you up for your new building takes time, book your slot well in advance so we know when to expect you. If you do not arrive for your expected check-in and did not notify the office, we take this as a violation of your contract and it will therefore be terminated.

• Waterproof mattress protector
• Crockery & Cutlery
• Air Fryer
• Towels / Bath Mat
• Iron (ironing boards @ the laundry room)
• Laundry Basket
• Induction compatible pots & pans

What’s in your Residence room:
Your own private air conditioner, bed, headboard, bedside table, desk, desk chair, fridge, microwave, kitchen bin, 2 plate induction hob with kettle. Rooms are provided with the items as listed on the room rates document. Bed and fridge sizes may differ, room inventory may differ.

The following is included in the room fee; please make sure you are satisfied with our offer. Extras can’t be requested after the fact.

• Semi-furnished room (note that furniture and inventory may differ, dependant on room type & building)
• Appliances: Induction hob, fridge (sizes differ per room / building), microwave, kettle, TV (in some rooms)
• Electricity and water included (fair usage applies for Residences only)
• Uncapped WiFi (up to 20Mbps line speed)
• Biometric access (For Residences Only)
• 24/7 security
• Access to gym, laundry facilities, study areas, chill lounge, deli, braai area, boardroom & chat booth(s) (For Residences Only)
• Weekly cleaning (of surfaces, walls, floors)
• Shuttle service (For Residences Only)